Welcome to DivyaYagyam (). Protecting your privacy and the security of your personal information is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you engage with our spiritual and Vedic ritual services.
By using our services, you consent to the data practices described in this policy. If you do not agree with these terms, please do not use our platform.
1. Information We Collect
To provide you with authentic Vedic services, we collect information that you provide to us voluntarily:
Personal Identification: Name, phone number, email address, and postal address (for dispatching prasad or spiritual items).
Ritual Details: Date, time, and place of birth, Gotra, Nakshatra, and specific Sankalpa details required for performing pujas and yajnas.
Communication Data: Records of your correspondence via WhatsApp, email, or calls regarding your bookings and support requests.
Automatic Data: When you visit our website, we may collect technical information such as your IP address, browser type, and device information to improve your browsing experience.
2. How We Use Your Information
We use your information exclusively to provide and improve our spiritual services, including:
Service Delivery: Sharing necessary details (Name, Gotra, Nakshatra) with our priests to ensure rituals are performed accurately according to Vedic traditions.
Communication: Sending booking confirmations, puja updates, and delivery notifications for prasad or recorded media.
Customer Support: Responding to your queries, handling refunds, and resolving grievances.
Operational Improvements: Analyzing platform usage to enhance the accessibility and quality of our services.
3. Sharing of Information
DivyaYagyam respects your privacy and does not sell your personal data. We only share information with third parties where necessary to fulfill our services:
Pandits & Temples: To perform the requested rituals with your name-gotra.
Payment Gateways: To process your secure transactions (we do not store your credit card or sensitive banking details).
Logistics Partners: To deliver prasad or physical items to your provided address.
Legal Compliance: If required by law or to protect the safety and rights of our platform and users.
4. Data Security
We implement industry-standard security measures to protect your data, including:
Encryption of sensitive information during transit.
Restricting access to your personal information to only those employees or partners who require it to perform their duties.
Regular reviews of our data protection practices.
5. Your Rights
You maintain control over your personal information:
Access & Correction: You may request to view or update the personal data we hold about you at any time.
Withdrawal of Consent: You may withdraw your consent for us to process your data by contacting us at Seva@divyayagyam.com.
Account Deletion: If you wish for your data to be removed from our records, please email us, and we will process your request in accordance with legal obligations.
6. Cookies
Our website may use cookies to personalize your experience, remember your preferences, and track usage patterns for better service delivery. You can choose to disable cookies in your browser settings, though this may impact some features of our website.
